Information We Collect
When you register and use the bantuan88 platform, we collect several categories of information to provide you with a secure, seamless, and personalised experience. Here are the types of information we collect:
- Full name, date of birth, and mobile number
- Email address used during registration
- Identity document (MyKad) for KYC verification
- Residential address for compliance purposes
- Bank account details for deposit and withdrawal transactions (MYR)
- DuitNow and FPX transaction records
- Deposit and withdrawal history in Malaysian Ringgit (MYR)
- Payment processing status and payment confirmation
- Device type, operating system, and smartphone model
- Browser type and version
- IP address and network information
- Login session data and platform usage timestamps
- Game records and betting history on the platform
- Gaming preferences and usage patterns
- Interactions with buttons, menus, and platform content
- Error reports and performance data for technical improvements
Purpose of Data Use
Bantuan88 uses collected information solely for legitimate purposes related to delivering our services to users. We do not sell your personal information to any third party for their commercial purposes.
The information you provide is used for the following purposes:
- Identity Verification & KYC — ensuring all users meet the required age and applicable legal compliance criteria.
- Processing financial transactions — securely process deposits and withdrawals in MYR via DuitNow and FPX.
- Platform service provision — giving you access to all gaming features, promotions, and the bantuan88 VIP programme.
- Customer Support — efficiently handling enquiries, complaints, and support requests.
- Legal Compliance — fulfilling reporting and compliance obligations as required by applicable laws.
- Platform Improvements — analyses usage patterns to improve the overall user experience.
- Account-related communications — sending important notifications regarding your account, transactions, and security updates.
Cookie Usage & Tracking
The bantuan88 platform uses cookies and similar tracking technologies to enhance the user experience and ensure smooth platform functionality. Cookies are small data files stored on your device when you visit our platform.
Required for core platform functions such as login session authentication, account security, and transaction processing. These cookies cannot be disabled without affecting platform functionality.
Saves your personal settings such as language preference, display theme, and gaming preferences so you don't have to reconfigure them each time you log in.
Helps us understand how users interact with the platform, which pages are visited most, and where improvements are needed. This data is collected anonymously.
You can manage or block cookies through your browser settings. However, disabling certain cookies may affect your experience on the bantuan88 platform.
Data Storage, Security & Sharing
All personal information collected by bantuan88 is stored on servers protected with encryption technology. We apply appropriate technical and organisational security measures to safeguard your information against unauthorised access, disclosure, alteration, or destruction.
Your information is retained for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Once the information is no longer needed, it will be securely deleted or anonymised.
Bantuan88 does not sell or rent your personal information to third parties. However, we may share certain information in the following limited circumstances:
- Approved payment providers (DuitNow, FPX) for processing financial transactions.
- Gaming software providers to verify game integrity.
- Relevant authorities where required by law or court order.
- Technical service providers who assist with platform operations, bound by strict confidentiality agreements.
Your Rights as a User
As a bantuan88 user, you have several rights regarding your personal information. We respect these rights and will process any related requests within a reasonable timeframe.
You have the right to request a copy of the personal information we hold about you. Requests can be submitted through our support channels.
If your personal information is inaccurate or out of date, you have the right to request a correction through your account settings or by contacting our support team.
You may request the deletion of your account and personal data, subject to applicable legal retention obligations.
To submit any request regarding your privacy rights, please contact the bantuan88 support team by email: [email protected]. We will process your request within 30 business days.
Policy Updates & How to Contact Us
Changes to This Privacy Policy
Bantuan88 reserves the right to update or amend this Privacy Policy from time to time in line with operational, technological, or legal requirements. Users will be notified of any material changes via in-platform notifications or their registered email address.
We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of the platform following any changes will be considered acceptance of the updated policy.
Contact Our Team
If you have any questions, concerns, or requests regarding your data privacy at bantuan88, don't hesitate to reach out. Our support team is ready to assist you. Email: [email protected]. For general enquiries, you may also refer to the FAQ us.
Your Data is Safe with bantuan88
We take your information security seriously. Register with confidence or log in to continue your gaming experience, fully protected under our privacy policy.